CK365 Terms and Conditions — Know this before using the platform

1. Introduction

Welcome to CK365. These Terms & Conditions ("Terms") apply to all users of the CK365 platform. By accessing the CK365 website, mobile app, or any of our services, you automatically agree to be bound by these Terms.

CK365 is an internationally licensed online gaming platform. We offer slots, fish games, Live Casino, and Sports Betting for players in Bangladesh. Our goal is to provide every user with a safe, fair, and enjoyable gaming experience.

If you use CK365 without reading or complying with these Terms, you bear full responsibility for any issues that arise. We strongly encourage you to read every section carefully. If you have any questions, please reach out to our support team.

2. Eligibility & Registration

To register and use CK365 services, the following requirements must be met:

• You must be at least 18 years old. Use of CK365 by minors is strictly prohibited.
• You must be legally eligible to participate in online gaming.
• Each person may create only one account. Creating or using multiple accounts is prohibited.
• All information provided during registration must be accurate, complete, and up to date.
• Your account is for your personal use only and must not be shared with or used by anyone else.
• Selling, transferring, or renting your account to another person is strictly prohibited.

CK365 may request a national ID or other documents for identity verification at any time. Withdrawals may be restricted until verification is complete. Providing false information may result in immediate account closure and forfeiture of deposited funds.

3. Account Security

You are responsible for the security of your CK365 account. Never share your password or login credentials with anyone. If you notice any suspicious activity on your account, contact our support team immediately.

• Use a strong password that includes letters, numbers, and special characters.
• Always log out after using a public or shared device.
• Enabling two-factor authentication (2FA) provides an additional layer of security for your account.
• Do not click on suspicious emails or links. CK365 will never send an email asking for your password.
• CK365 is not liable for any funds lost due to unauthorized access to your account, unless a fault on our end is proven.

4. Bonuses & Promotions

CK365 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms that must be read carefully. General bonus terms and conditions are listed below:

• The welcome bonus is available to new members only and can be claimed once.
• A wagering requirement must be met before bonus funds can be withdrawn. This is typically 20 to 40 times the bonus amount.
• Bonus funds cannot be withdrawn until the wagering requirements have been fully met.
• Bonus offers have a specific expiry period. Any unclaimed or unused bonus will be cancelled once the deadline passes.
• Claiming bonuses across multiple accounts from the same IP address or device will result in all bonuses being voided.
• CK365 reserves the right to modify, suspend, or cancel any bonus at any time.

5. Deposits & Withdrawals

Secure transactions on CK365 are available via bKash, Nagad, and Rocket. Our full payment policy is detailed below:

• The minimum deposit amount is BDT 10. The maximum limit is determined by your account level.
• Withdrawal requests are generally processed within 15 minutes to 24 hours.
• Identity verification (KYC) is mandatory before making a withdrawal. A photo of your national ID may be required.
• Withdrawals can only be made to a payment account registered in your own name.
• For suspicious transactions, CK365 may place a hold on the payment until verification is complete.
• Any transactions linked to money laundering or illegal activity will be immediately cancelled and reported.
• Deposited funds may be returned, minus any applicable service charges, without fulfilling bonus requirements.

6. Gaming Rules

All games on CK365 are provided by third-party suppliers and are RNG (Random Number Generator) certified. Key rules regarding gaming:

• Each game has its own rules and RTP (Return to Player). Please read the rules before starting a game.
• If a game is interrupted due to network issues, the outcome will be determined based on server records.
• Any winnings incorrectly paid out due to a technical error must be returned.
• Any winnings obtained by exploiting a bug or vulnerability in the game software will be voided.
• CK365 reserves the right to add, modify, or remove any game at any time.

In Live Casino games, the dealer's decision is final. In the event of a technical error, the game manager's decision will prevail. For Sports Betting, stakes will be refunded if an event is cancelled.

7. Prohibited Activities

The following activities are strictly prohibited in order to maintain fairness and security on CK365:

• Playing games using bots, automated software, scripts, or artificial intelligence.
• Collusion or coordinating with others to gain an unfair advantage over other players.
• Using the CK365 platform for money laundering or legitimising illegal funds.
• Attempting to hack, crack, or gain unauthorised access to the system.
• Harassing, intimidating, or disturbing other users.
• Bonus Abusing — claiming bonuses repeatedly using multiple accounts.
• Chargeback fraud or the use of fraudulent payment methods.

8. Responsible Gaming

CK365 believes gaming is for entertainment, not addiction. We promote responsible gaming and are committed to the mental and financial well-being of our users.

• Set deposit limits, session time limits, and betting limits for yourself.
• A cooling-off period is available to you at any time.
• The self-exclusion feature allows you to lock your account for a set period of time.
• If you experience problem gaming, or notice a family member struggling, please inform our support team.
• Providing CK365 access to anyone under 18 is strictly prohibited.

For more details, visit our Responsible Gaming View page.

9. Privacy & Data Protection

CK365 takes the protection of your personal data seriously. Our policy on data collection and use:

• We only collect information that is necessary to provide our services.
• Your information is never sold or rented to third parties.
• Information may be disclosed in response to a lawful request from law enforcement authorities.
• All data is protected with 256-bit SSL encryption.
• Certain data may be retained for a legally required period even after account closure.

For more details, visit our Privacy Policy View page.

10. Account Closure & Suspension

CK365 reserves the right to suspend or permanently close accounts in the following circumstances:

• Violation of any part of these Terms & Conditions.
• Registering with false or misleading information.
• Involvement in fraud, deception, or illegal activity.
• Extended inactivity on your account (generally more than 12 months).
• You may request to close your account at any time. Any eligible withdrawable balance will be returned to you.

11. Dispute Resolution

In the event of a dispute between CK365 and a user, the following process must be followed:

• Contact our customer support team first. Most issues are resolved within 24–48 hours.
• If the issue is not resolved to your satisfaction, you may file a formal complaint. Complaints will be reviewed within 14 business days.
• If both parties cannot reach a resolution, the matter will proceed to international arbitration.
• In disputes relating to game outcomes, server logs shall serve as the definitive evidence.
• Complaints must be submitted within 30 days of the incident.

12. Changes to Terms

CK365 reserves the right to change, amend, or update these Terms & Conditions at any time. When changes are made:

• A notice will be sent to your registered email before any significant changes take effect.
• The date of any changes will always be noted at the top of this page.
• Continuing to use CK365 after any changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated Terms, you may request to close your account.